The Market Conduct and Claims Department Statistics

  • Total visits to the Portal for Banking Customers 2019 1,028,069
  • Advertising Requirements 2019 194

 *Provisional data as of April 30th, 2019

Reclamaciones presentadas en 2019. Datos provisionales a 30 de abril de 2019

Claims by provinces. Provisional data as of April 30th, 2019
PROVINCENUMBER OF SUBMITTED CLAIMS
A CORUÑA155
ÁLAVA13
ALBACETE38
ALICANTE242
ALMERÍA77
ASTURIAS139
ÁVILA25
BADAJOZ70
BARCELONA431
BURGOS45
CÁCERES31
CÁDIZ149
CANTABRIA62
CASTELLÓN45
CEUTA4
CIUDAD REAL64
CÓRDOBA89
CUENCA14
GIRONA46
GRANADA85
GUADALAJARA24
GUIPUZCOA28
HUELVA46
HUESCA8
ILLES BALEARS127
JAÉN45
LA RIOJA21
LAS PALMAS106
LEÓN53
LUGO21
LLEIDA24
MADRID993
MÁLAGA172
MELILLA6
MURCIA236
NAVARRA47
OURENSE28
PALENCIA14
PONTEVEDRA89
SALAMANCA24
SANTA CRUZ DE TENERIFE105
SEGOVIA15
SEVILLA308
SORIA9
TARRAGONA53
TERUEL8
TOLEDO70
VALENCIA447
VALLADOLID92
VIZCAYA111
ZAMORA12
ZARAGOZA79
Claims by provinces. Provisional data as of April 30th, 2019
Claims topics. Provisional data as of April 30th, 2019
CATEGORIES % Submitted Claims
MORTGAGES33,27
ACCOUNTS AND DEPOSITS23,43
CARDS15,57
OTHER CLAIMS9,58
PERSONAL LOANS8,89
TRANSFERS3,31
OTHER PAYMENT SERVICES 2,04
CASH AND CHEQUES2,02
SMEs1,33
GUARANTEES0,56
Claims topics. Provisional data as of April 30th, 2019
Did you find this information useful?