The Market Conduct and Claims Department Statistics

  • Total visits to the Portal for Banking Customers 1,719,989
  • Advertising Requirements 239

 *Provisional data at 31st October 2018

Reclamaciones presentadas a 31 de octubre de 2018

Claims by provinces. Provisional data for 2018
PROVINCENUMBER OF SUBMITTED CLAIMS
A CORUÑA398
ÁLAVA46
ALBACETE129
ALICANTE767
ALMERÍA302
ASTURIAS388
ÁVILA38
BADAJOZ266
BARCELONA1512
BURGOS127
CÁCERES111
CÁDIZ521
CANTABRIA211
CASTELLÓN153
CEUTA16
CIUDAD REAL222
CÓRDOBA440
CUENCA49
GIRONA112
GRANADA353
GUADALAJARA111
GUIPUZCOA110
HUELVA160
HUESCA227
ILLES BALEARS391
JAÉN168
LA RIOJA102
LAS PALMAS297
LEÓN172
LUGO61
LLEIDA57
MADRID2924
MÁLAGA483
MELILLA14
MURCIA818
NAVARRA116
OURENSE66
PALENCIA40
PONTEVEDRA261
SALAMANCA85
SANTA CRUZ DE TENERIFE349
SEGOVIA34
SEVILLA1021
SORIA21
TARRAGONA174
TERUEL19
TOLEDO346
VALENCIA1675
VALLADOLID258
VIZCAYA487
ZAMORA41
ZARAGOZA281
Claims by provinces. Provisional data at 31st October 2018
Claims topics. Provisional data for 2017
CATEGORIES % Submitted Claims
MORTGAGES56,32
ACCOUNTS AND DEPOSITS16,95
CARDS8,84
OTHER CLAIMS6,34
PERSONAL LOANS5,64
TRANSFERS1,7
CASH AND CHEQUES1,31
OTHER PAYMENT SERVICES 1,29
SMEs0,96
GUARANTEES0,63
Claims topics. Provisional data at 31st October 2018
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