Accounts blocked owing to the application of anti-money laundering regulations. Good banking practices.
Good banking practices consist of a series of guidelines laid down by the Banco de España to steer banks towards responsible and diligent management that is respectful to their customers.
Among numerous other regulations, financial institutions are subject to the Law on the prevention of money laundering and terrorist financing, under which they are required to carry out certain actions with their customers, who in turn must cooperate therewith.
Today we are publishing the third principle of good practices that was published in our Annual Complaints Report 2020 (in Spanish) (184 KB), relating to the refusal to give access to the basic payment account.
See the published principle.