How to make an enquiry

YOU CAN MAKE AN ENQUIRY
- To ask for information about your dealings with banks.
- To find out about your rights regarding transparency and consumer protection.
- To help you make decisions about the most common banking products and services.
HOW TO SUBMIT YOUR ENQUIRY
- Online
- At Banco de España’s headquarters in Madrid or any of its branch offices, from 8.30 to 14 h.
- By post, addressed to (form in Spanish):
Banco de España

Institutions´ Conduct Department

C/ Alcalá 48

28014 Madrid

YOU CAN MAKE AN ENQUIRY