New ATMs are more accessible
17/07/2025
All banking customers, whatever their particularities, have the right to enjoy financial services. And digital advances make this access even easier. In Spain, both public and private measures have been promoted in recent years to avoid financial exclusion, especially in rural areas and among older people or people with disabilities.
These initiatives Abre en ventana nuevarange from mobile offices to agreements with Correos and improvements in face-to-face care.
In this line, from June 28, 2025, all new ATMs that are installed will have to comply with accessibility requirements to ensure their universal use.
From that date, the ATMs that are installed must be accessible to all people, including functions such as voice, compatibility with hearing aids, visual and sound warnings, tactile controls and a design that allows their use without the need to activate special adjustments, as established in Law 11/2023, on accessibility and other mattersAbre en ventana nueva. Those currently operational cashiers will need to be adapted by 29 June 2030.
The regulation also states that the information given to customers must be clear, understandable and accessible. This implies that banks must draft contracts, communications and documents in plain language, using accessible formats and, where necessary, offer alternatives such as easy reading, braille or digital versions compatible with screen readers.
As of June 28, 2025, all new contracts to be signed will have to meet these accessibility requirements. Contracts signed before that date may remain unchanged, but may not be extended beyond 28 June 2030.
These measures seek to ensure that all people, regardless of their abilities, can access and use financial services on an equal basis.
“Disclaimer: Please note that this is a translation of the original in Spanish that has been obtained using eTranslation (the machine translation tool provided by the European Commission), with the intention of giving you a basic idea of the content in English until a human translation becomes available. The Banco de España accepts no liability whatsoever in connection with this translation.”
