What is the Banco de España’s external whistleblowing channel?
The Banco de España’s external whistleblowing channel is a service for telling us about possible breaches by entities we supervise. You can also report individuals or companies providing financial services without the necessary authorisation.
Anyone who becomes aware of a possible irregularity can report it to the Banco de España using this channel. By doing so, you can help ensure that the financial system operates properly and safely.
It’s a free service that is available 24/7, and can be used without identifying yourself. The Banco de España keeps the information provided confidential.
The channel is available at this link: BANCO DE ESPAÑA EXTERNAL WHISTLEBLOWING CHANNEL.Abre en ventana nueva
What can be reported using the external whistleblowing channel?
- If you believe that an entity supervised by the Banco de España is not complying with the rules governing its activities.
- If you are aware of an individual or company providing financial services without the necessary authorisation.
- If a company uses names, expressions or references that may give the impression that it is authorised or supervised by the Banco de España when this isn’t the case.
Who can use the external whistleblowing channel?
Anyone who is aware of a possible breach such as those described above can use the channel, even if they aren’t a customer of, do not work for and have no relationship with the entity involved.
How does the Banco de España deal with the reports it receives?
The Banco de España analyses the information. It first checks whether it’s responsible for investigating the matter. It then assesses whether there are indications of irregularities. If it finds any, the Banco de España will investigate and take the measures established in the applicable rules.
When should this channel NOT be used?
This channel is not intended for submitting individual complaints or grievances concerning banking products or services, or for submitting complaints about the services that the Banco de España provides to the public.
For example:
- If you disagree with a fee your bank has charged you, submit a complaint using the Banco de España procedure: Reclamaciones y consultas sobre normativa de transparencia y buenas prácticas bancarias.Abre en ventana nueva
- If you believe that the information reported about you to the Banco de España’s Central Credit Register (CIRBE) is incorrect, submit a complaint: Reclamación contra una entidad por disconformidad con lo declarado a la Central de Información de Riesgos.Abre en ventana nueva
- If you wish to submit a complaint about a Banco de España service, such as a problem with its electronic services website or with the service you have received, use this link: Quejas y sugerencias relativas a los servicios prestados por el Banco de España.Abre en ventana nueva
- If you have fallen victim to a scam or fraud, contact your financial institution and report the matter to the authorities.
- If the matter involves an entity that is not supervised by the Banco de España, contact the competent authority. Depending on the case, this may be the National Securities Market Commission (CNMV), the Directorate General of Insurance and Pension Funds or another authority.
