Are you going to withdraw money from an ATM? Consider this advice first.

02/06/2020

We often do it automatically, almost without thinking. We need money, we go to the ATM and take out what we need. But this everyday transaction can lead to certain doubts and incidents. We clarify them below:

  • Will I be charged a fee for taking out money?
    You may be. The bank that owns the ATM cannot charge you a fee directly, but it can charge the institution that issued your card which may, in turn, assume the fee or charge it to you. In any case, before you can take the notes, a warning must appear indicating whether you will be charged a fee and, if so, its amount. Consult this post to find out more.
  • What do I do if the ATM keeps the card?
    For securityreasonsor technical problems, an ATM may 'swallow' your card. In these cases, notify the bank, block your card and do not leave the ATM, in case the card is expelled. Then, check your statements to make sure everything is in order. You can find out more about this incident in this post.
  • Can my bank refuse to give me money over the counter and force me to withdraw money from the ATM?
    No, unless your agreement says otherwise. If your bank provides the cashier service only through an ATM, it should include this limitation in the account agreement or, if it is a new limitation, it should give you two months’ notice so you can decide whether or not to continue being a customer. See more details about this issue in this post.
  • Can I withdraw money from the ATM without using my card?
    Yes, many institutions already offer this possibility through the "mobile cash", "withdraw money without card", "withdraw money with code", "mobile money" or similar services. We tell you how it works and what you need to know about this service here.

 

Finally, a word of advice: always be careful when operating ATMs. Make sure no one is watching you when you enter your PIN to prevent theft and impersonation.

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