Citizens’ enquiries

If you have any doubts about a banking issue (e.g., what the deadline is for returning a direct debit, whether the bank can make you withdraw money from an ATM instead of over the counter, whether you can be charged maintenance fees on the account linked to the mortgage, etc.), you can address your enquiry to us, in writing or by telephone, and we will respond to you individually.

We also offer you a selection of frequently asked questions relating to accounts and deposits, cash and cheques, mortgages, personal loans, payment services and other day-to-day banking products and transactions.