Cash withdrawal and deposits
No. Unless this is expressly stated in the terms and conditions or the bank gives you two months’ notice of a contractual change to this effect.
The way in which banks provide cash services, including cash withdrawals and deposits, is at their discretion and depends on their commercial policy. It is for you to consider this issue and to decide whether you wish to remain a customer.
However, if your bank only allows ATM-based cashier services, this restriction must be included in the terms and conditions of the account. If this restriction is imposed subsequently, the bank must give two months’ notice so that you can decide whether or not to remain a customer.
Customers can usually withdraw cash at any of their bank’s branches. If you take out money from a branch other than your account holding branch, the bank should ask you for identification and check that there is no reason why the money cannot be withdrawn.
Banks are not legally obliged to change high-denomination banknotes for low-denomination ones, nor to provide foreign exchange services.
Banks may therefore charge for these services or for other services such as money counting, coin packaging, etc.