Bank transfer fees

Who should pay the bank transfer fees?

There are three options:

  • SHA: the sender pays the fees charged by his/her bank and the recipient pays those charged by his/hers, so that the expenses are shared.
  • OUR: the sender pays all the transaction expenses.
  • BEN: the recipient pays all the fees.

Please remember that, for transfers executed in the Single Euro Payments Area (SEPA), the legislation establishes that the expenses must be shared (SHA).

Fins out more about bank transfer fees in our 2017 Complaints Report (in Spanish)  (82 KB)

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