That’s what counts – Episode 0: enjoy a vermouth with Elena, Marcos and Sara

06/10/2026

Have you ever checked your bank account and thought, “Hang on... what exactly is this charge for?” Are you unsure whether paying in instalments is worth it, what happens if you make a mistake when transferring money, or what you should look out for before choosing a mortgage?

Don’t worry, you’re not alone. In the That’s what counts podcast, Elena (who always reads the small print), Marcos (who always has questions) and Sara (who’s always ready with a handy fact) talk, debate and dive into everyday banking matters.

This podcast (with video!) from the Banco de España’s Bank Customer Portal explains, in plain language and without technical jargon, how banking products and services work. Because when it comes to money, asking questions matters, but understanding the answers matters even more.