Safe deposit boxes. Good banking practices.

Good banking practices consist of a series of guidelines laid down by the Banco de España to steer banks towards responsible and diligent management that is respectful to their customers. Some of these guidelines, which are applied in the resolution of complaints lodged with the Institutions’ Conduct Department, can be found on the Bank Customer Portal.

Today, we are publishing a new guideline relating to safe deposit boxes.

See the published guidelines.