Fees for issuance of cheques used for house purchase. Good banking practices.

23/11/2021

Good banking practices consist of a series of guidelines laid down by the Banco de España to steer banks towards responsible and diligent management that is respectful to their customers. Some of these principles, which are applied in the resolution of complaints lodged with the Institutions’ Conduct Department, can be found on the Bank Customer Portal.

Today we are publishing a new guideline relating to fees charged for issuance of cheques used to draw on funds received for house purchase. This guideline, which was published in the 2020 Annual Complaints Report, reinforces the customer reporting obligations.

See other published guidelines.