Look at the mailbox (also the digital one): what your bank has to tell you

06/03/2025

As every year, during the month of January, your entity will have sent you the information about the contracted products. Does it ring a bell or has communication gone unnoticed? Have you looked well in the mailbox, also in the one of your application?

Institutions are obliged to communicate with their clients to keep them informed and thus maintain a relationship without surprises. The entity, among other information, must send you:

• The annual summary of interest and fees
• Modifications of the conditionsAbre en ventana nueva of your account in advance, two months before the entry into force of the planned changes.
• Modifications to your consumer credit: the interest rate, before the change takes effect; the amount of the instalments after the amendment and, if it changes, the number or frequency of payments.
• Periodic reviews of the interest rate of your variable mortgage, as well as the amount of the resulting installment.
• And, soon, as every year, the tax information necessary for your return.

Although you can still receive this information by regular mail, if you have chosen to communicate with your entity electronically, you will receive a message to your virtual mailbox. In this case, in addition to the message to the online mailbox, it must send you an SMS or an e-mail notifying you that you have that message and the availability of the information.

Conclusion: check your online banking mailbox regularly. There may be relevant information you haven't noticed.

“Disclaimer: Please note that this is a translation of the original in Spanish that has been obtained using eTranslation (the machine translation tool provided by the European Commission), with the intention of giving you a basic idea of the content in English until a human translation becomes available. The Banco de España accepts no liability whatsoever in connection with this translation.”