A legatee is a person to whom a specific asset is bequeathed in a will but who is not, unlike an heir, a universal successor of the deceased.
Legatees do not have the same right to information as heirs do. Indeed, it is the heirs who must supply information to the legatees. Banks are not obliged to give information to legatees on the deceased customer’s products or account activity.
Banks may allow a legatee to avail of account balances upon receipt of specific instructions from the heirs or the executor of the estate.
Find out more in our 2018 Complaints Report (in Spanish) (103 KB)