Statistics of the Banco de España citizen service

Submitted claims 2023* 33.191
Resolutions favourable to the Claimants 2023* 64.03%
Submited claims 2022 34.146
Resolutions favourable to the Claiments 2022 69.26%
Total visits to the Portal for Banking Customers 2021 12.051.322
Written / telephone inquiries 2023 10.876 / 38.744

*Final data as at December 31st, 2023

Reclamaciones presentadas en 2023. Datos definitivos a 31 de diciembre de 2023.

Versión gráfica de las estadísticas

Claims by province of incidence. Final data as at December 31st, 2023

Claims by province of incidence. Final data as at December 31st, 2023
PROVINCE	NUMBER OF SUBMITTED CLAIMS
A CORUÑA	866
ÁLAVA	111
ALBACETE	213
ALICANTE	1114
ALMERÍA	302
ASTURIAS	667
ÁVILA	140
BADAJOZ	452
BARCELONA	3709
BURGOS	279
CÁCERES	278
CÁDIZ	728
CANTABRIA	366
CASTELLÓN	261
CEUTA	18
CIUDAD REAL	322
CÓRDOBA	416
CUENCA	94
GIRONA	338
GRANADA	567
GUADALAJARA	178
GUIPUZCOA	193
HUELVA	448
HUESCA	81
ILLES BALEARS	642
JAÉN	333
LA RIOJA	205
LAS PALMAS	718
LEÓN	259
LUGO	147
LLEIDA	156
MADRID	8021
MÁLAGA	1067
MELILLA	21
MURCIA	959
NAVARRA	327
OURENSE	156
PALENCIA	83
PONTEVEDRA	536
SALAMANCA	193
SANTA CRUZ DE TENERIFE	585
SEGOVIA	74
SEVILLA	1464
SORIA	37
TARRAGONA	411
TERUEL	63
TOLEDO	535
VALENCIA	1965
VALLADOLID	510
VIZCAYA	686
ZAMORA	70
ZARAGOZA	694
EXTRANJERO	110

Claims topics. Final data as at December 31st, 2023

Claims topics. Final data as at December 31st, 2023
CATEGORIES	% Submitted Claims
MORTGAGES	30,6
CARDS	29
ACCOUNTS AND DEPOSITS	15,7
PERSONAL LOANS	3,5
TRANSFERS	9
INHERITANCES	3,2
OTHER ORGANIZATIONS	3,5
CASH AND CHEQUES	1,2
OTHER PAYMENT SERVICES	1,2
SMEs	0,6
GUARANTEES	0,3
OTHER CLAIMS	2,3

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