Statistics of the Banco de España citizen service

  • Total visits to the Portal for Banking Customers as at 31 March, 2021 1,966,945
  • Written / telephone inquiries as at 31 March, 2021 1,838 / 10,417

 *Provisional data as at March 31st, 2021

Reclamaciones presentadas en 2021. Datos provisionales a 31 de marzo.

Claims by province of incidence. Provisional data as at March 31st, 2021
PROVINCENUMBER OF SUBMITTED CLAIMS
A CORUÑA323
ÁLAVA36
ALBACETE75
ALICANTE327
ALMERÍA87
ASTURIAS173
ÁVILA20
BADAJOZ108
BARCELONA723
BURGOS70
CÁCERES63
CÁDIZ243
CANTABRIA97
CASTELLÓN67
CEUTA8
CIUDAD REAL69
CÓRDOBA125
CUENCA21
GIRONA50
GRANADA136
GUADALAJARA69
GUIPUZCOA50
HUELVA89
HUESCA20
ILLES BALEARS265
JAÉN107
LA RIOJA46
LAS PALMAS263
LEÓN83
LUGO62
LLEIDA23
MADRID2103
MÁLAGA363
MELILLA8
MURCIA272
NAVARRA73
OURENSE61
PALENCIA22
PONTEVEDRA222
SALAMANCA57
SANTA CRUZ DE TENERIFE189
SEGOVIA23
SEVILLA545
SORIA17
TARRAGONA94
TERUEL21
TOLEDO118
VALENCIA521
VALLADOLID131
VIZCAYA149
ZAMORA22
ZARAGOZA188
EXTRANJERO11
Claims by province of incidence. Provisional data as at March 31st, 2021
Claims topics. Provicional data as at March 31st, 2021
CATEGORIES % Submitted Claims
MORTGAGES37,85
CARDS23,69
ACCOUNTS AND DEPOSITS15,4
PERSONAL LOANS7,21
OTHER ORGANIZATIONS3,73
TRANSFERS3,03
INHERITANCES2,96
OTHER CLAIMS2,28
COVID-191,17
OTHER PAYMENT SERVICES 1,00
CASH AND CHEQUES0,89
SMEs0,51
GUARANTEES0,26
Claims topics. Provisional data as at March 31st, 2021
Did you find this information useful?