Statistics of the Banco de España citizen service
- Submitted claims 2020* 21,337
- Resolutions favourable to the Claimants 2020* 69.59%
- Submited claims 2019 14,638
- Resolutions favourable to the Claiments 2019 71.57%
- Total visits to the Portal for Banking Customers 2020 5,490,379
- Written / telephone inquiries as at 31 December 2020 6,262 / 40,623
*Provisional data as at December 31st, 2020
Reclamaciones presentadas en 2020. Datos provisionales a 31 de diciembre de 2020
Claims by provinces. Provisional data as at December 31st, 2020
Ver la tabla de datos de la gráfica:Claims by provinces. Provisional data as at December 31st, 2020PROVINCE | NUMBER OF SUBMITTED CLAIMS |
---|---|
A CORUÑA | 651 |
ÁLAVA | 66 |
ALBACETE | 139 |
ALICANTE | 803 |
ALMERÍA | 220 |
ASTURIAS | 533 |
ÁVILA | 57 |
BADAJOZ | 285 |
BARCELONA | 1748 |
BURGOS | 137 |
CÁCERES | 170 |
CÁDIZ | 586 |
CANTABRIA | 189 |
CASTELLÓN | 189 |
CEUTA | 11 |
CIUDAD REAL | 184 |
CÓRDOBA | 304 |
CUENCA | 58 |
GIRONA | 152 |
GRANADA | 405 |
GUADALAJARA | 134 |
GUIPUZCOA | 145 |
HUELVA | 247 |
HUESCA | 54 |
ILLES BALEARS | 529 |
JAÉN | 228 |
LA RIOJA | 129 |
LAS PALMAS | 497 |
LEÓN | 192 |
LUGO | 89 |
LLEIDA | 86 |
MADRID | 4749 |
MÁLAGA | 767 |
MELILLA | 13 |
MURCIA | 674 |
NAVARRA | 158 |
OURENSE | 103 |
PALENCIA | 63 |
PONTEVEDRA | 464 |
SALAMANCA | 134 |
SANTA CRUZ DE TENERIFE | 553 |
SEGOVIA | 65 |
SEVILLA | 1334 |
SORIA | 20 |
TARRAGONA | 211 |
TERUEL | 59 |
TOLEDO | 230 |
VALENCIA | 904 |
VALLADOLID | 224 |
VIZCAYA | 282 |
ZAMORA | 36 |
ZARAGOZA | 274 |
Claims by provinces. Provisional data as at December 31st, 2020
Claims topics. Provisional data as at December 31st, 2020
Ver la tabla de datos de la gráfica:Claims topics. Provisional data as at December 31st, 2020CATEGORIES | % Submitted Claims |
---|---|
MORTGAGES | 27,82 |
CARDS | 26,02 |
ACCOUNTS AND DEPOSITS | 22,82 |
OTHER CLAIMS | 7,99 |
PERSONAL LOANS | 6,67 |
TRANSFERS | 3,53 |
OTHER PAYMENT SERVICES | 1,50 |
CASH AND CHEQUES | 1,38 |
SMEs | 1,19 |
GUARANTEES | 1,09 |
Claims topics. Provisional data as at December 31st, 2020