Institutions' Conduct Department Statistics

Submitted claims 2020* 6,007
Resolutions favourable to the Claimants 2020* 72.82%
Submited claims 2019 14,638
Resolutions favourable to the Claiments 2019 71.57%
Total visits to the Portal for Banking Customers 2020 1,755,477
Advertising Requirements 2020 84

*Provisional data as of April 30th, 2020

Reclamaciones presentadas en 2020. Datos provisionales a 30 de abril de 2020

Versión gráfica de las estadísticas

Claims by provinces. Provisional data as of April 30th, 2020

Claims by provinces. Provisional data as of April 30th, 2020
PROVINCE	NUMBER OF SUBMITTED CLAIMS
A CORUÑA	180
ÁLAVA	25
ALBACETE	35
ALICANTE	230
ALMERÍA	60
ASTURIAS	165
ÁVILA	18
BADAJOZ	87
BARCELONA	502
BURGOS	28
CÁCERES	51
CÁDIZ	146
CANTABRIA	52
CASTELLÓN	62
CEUTA	4
CIUDAD REAL	64
CÓRDOBA	100
CUENCA	17
GIRONA	38
GRANADA	122
GUADALAJARA	37
GUIPUZCOA	34
HUELVA	63
HUESCA	14
ILLES BALEARS	115
JAÉN	78
LA RIOJA	32
LAS PALMAS	132
LEÓN	55
LUGO	35
LLEIDA	23
MADRID	1314
MÁLAGA	218
MELILLA	5
MURCIA	206
NAVARRA	58
OURENSE	25
PALENCIA	20
PONTEVEDRA	111
SALAMANCA	52
SANTA CRUZ DE TENERIFE	140
SEGOVIA	17
SEVILLA	363
SORIA	5
TARRAGONA	54
TERUEL	9
TOLEDO	116
VALENCIA	373
VALLADOLID	85
VIZCAYA	120
ZAMORA	11
ZARAGOZA	101

Claims topics. Provisional data as of April 30th, 2020

Claims topics. Provisional data as of April 30th, 2020
CATEGORIES	% Submitted Claims
MORTGAGES	28,42
ACCOUNTS AND DEPOSITS	24,47
CARDS	23,41
OTHER CLAIMS	7,97
PERSONAL LOANS	6,14
TRANSFERS	3,38
OTHER PAYMENT SERVICES	1,95
CASH AND CHEQUES	1,86
SMEs	1,37
GUARANTEES	1,03

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