Statistics of the Banco de España citizen service

Submitted claims 2021* 34,330
Resolutions favourable to the Claimants 2021* 69.79%
Submited claims 2020 21,320
Resolutions favourable to the Claiments 2020 67.03%
Total visits to the Portal for Banking Customers 2021 6,422,285
Written / telephone inquiries 2021 6,748 / 42,207

*Final data as at December 31st, 2021

Reclamaciones presentadas en 2022. Datos definitivos a 31 de diciembre de 2022.

Versión gráfica de las estadísticas

Claims by province of incidence. Final data as at December 31st, 2021

Claims by province of incidence. Final data as at December 31st, 2021
PROVINCE	NUMBER OF SUBMITTED CLAIMS
A CORUÑA	833
ÁLAVA	116
ALBACETE	267
ALICANTE	1.255
ALMERÍA	302
ASTURIAS	814
ÁVILA	135
BADAJOZ	488
BARCELONA	3.402
BURGOS	255
CÁCERES	302
CÁDIZ	748
CANTABRIA	442
CASTELLÓN	288
CEUTA	29
CIUDAD REAL	364
CÓRDOBA	443
CUENCA	96
GIRONA	292
GRANADA	610
GUADALAJARA	206
GUIPUZCOA	224
HUELVA	435
HUESCA	90
ILLES BALEARS	679
JAÉN	370
LA RIOJA	208
LAS PALMAS	928
LEÓN	287
LUGO	142
LLEIDA	128
MADRID	8.151
MÁLAGA	1.058
MELILLA	22
MURCIA	1.037
NAVARRA	275
OURENSE	155
PALENCIA	92
PONTEVEDRA	606
SALAMANCA	171
SANTA CRUZ DE TENERIFE	631
SEGOVIA	117
SEVILLA	1.698
SORIA	23
TARRAGONA	379
TERUEL	48
TOLEDO	488
VALENCIA	2.014
VALLADOLID	501
VIZCAYA	636
ZAMORA	79
ZARAGOZA	627
EXTRANJERO	160

Claims topics. Final data as at December 31st, 2021

Claims topics. Final data as at December 31st, 2021
CATEGORIES	% Submitted Claims
MORTGAGES	18,1
CARDS	37,4
ACCOUNTS AND DEPOSITS	22,0
PERSONAL LOANS	3,3
TRANSFERS	6,3
INHERITANCES	3,6
OTHER ORGANIZATIONS	3,2
CASH AND CHEQUES	0,7
OTHER PAYMENT SERVICES	0,7
SMEs	0,7
GUARANTEES	0,4
OTHER CLAIMS	1,8

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