Institutions' Conduct Department Statistics

  • Total visits to the Portal for Banking Customers 2020 1,755,477
  • Advertising Requirements 2020 84

 *Provisional data as of April 30th, 2020

Reclamaciones presentadas en 2020. Datos provisionales a 30 de abril de 2020

Claims by provinces. Provisional data as of April 30th, 2020
PROVINCENUMBER OF SUBMITTED CLAIMS
A CORUÑA180
ÁLAVA25
ALBACETE35
ALICANTE230
ALMERÍA60
ASTURIAS165
ÁVILA18
BADAJOZ87
BARCELONA502
BURGOS28
CÁCERES51
CÁDIZ146
CANTABRIA52
CASTELLÓN62
CEUTA4
CIUDAD REAL64
CÓRDOBA100
CUENCA17
GIRONA38
GRANADA122
GUADALAJARA37
GUIPUZCOA34
HUELVA63
HUESCA14
ILLES BALEARS115
JAÉN78
LA RIOJA32
LAS PALMAS132
LEÓN55
LUGO35
LLEIDA23
MADRID1314
MÁLAGA218
MELILLA5
MURCIA206
NAVARRA58
OURENSE25
PALENCIA20
PONTEVEDRA111
SALAMANCA52
SANTA CRUZ DE TENERIFE140
SEGOVIA17
SEVILLA363
SORIA5
TARRAGONA54
TERUEL9
TOLEDO116
VALENCIA373
VALLADOLID85
VIZCAYA120
ZAMORA11
ZARAGOZA101
Claims by provinces. Provisional data as of April 30th, 2020
Claims topics. Provisional data as of April 30th, 2020
CATEGORIES % Submitted Claims
MORTGAGES28,42
ACCOUNTS AND DEPOSITS24,47
CARDS23,41
OTHER CLAIMS7,97
PERSONAL LOANS6,14
TRANSFERS3,38
OTHER PAYMENT SERVICES 1,95
CASH AND CHEQUES1,86
SMEs1,37
GUARANTEES1,03
Claims topics. Provisional data as of April 30th, 2020
Did you find this information useful?