Statistics of the Banco de España citizen service

  • Total visits to the Portal for Banking Customers as at 30 June, 2021 3,338,956
  • Written / telephone inquiries as at 30 June, 2021 3,560 / 22,189

 *Provisional data as at June 30th, 2021

Reclamaciones presentadas en 2021. Datos provisionales a 30 de junio.

Claims by province of incidence. Provisional data as at June 30th, 2021
PROVINCENUMBER OF SUBMITTED CLAIMS
A CORUÑA618
ÁLAVA70
ALBACETE150
ALICANTE677
ALMERÍA168
ASTURIAS402
ÁVILA43
BADAJOZ250
BARCELONA1461
BURGOS153
CÁCERES129
CÁDIZ434
CANTABRIA176
CASTELLÓN121
CEUTA13
CIUDAD REAL135
CÓRDOBA258
CUENCA50
GIRONA112
GRANADA294
GUADALAJARA122
GUIPUZCOA128
HUELVA177
HUESCA45
ILLES BALEARS454
JAÉN190
LA RIOJA117
LAS PALMAS504
LEÓN141
LUGO111
LLEIDA50
MADRID4654
MÁLAGA716
MELILLA23
MURCIA531
NAVARRA172
OURENSE117
PALENCIA43
PONTEVEDRA402
SALAMANCA121
SANTA CRUZ DE TENERIFE368
SEGOVIA59
SEVILLA1224
SORIA38
TARRAGONA174
TERUEL39
TOLEDO243
VALENCIA997
VALLADOLID304
VIZCAYA369
ZAMORA37
ZARAGOZA343
EXTRANJERO26
Claims by province of incidence. Provisional data as at June 30th, 2021
Claims topics. Provicional data as at March 30th, 2021
CATEGORIES % Submitted Claims
MORTGAGES37,66
CARDS26,03
ACCOUNTS AND DEPOSITS16,13
PERSONAL LOANS5,77
OTHER ORGANIZATIONS2,99
TRANSFERS2,88
INHERITANCES2,82
OTHER CLAIMS1,97
COVID-191,13
OTHER PAYMENT SERVICES 0,97
CASH AND CHEQUES0,75
SMEs0,6
GUARANTEES0,32
Claims topics. Provisional data as at March 30th, 2021
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