Statistics of the Banco de España citizen service

Submitted claims 2021* 26,719
Resolutions favourable to the Claimants 2021* 65.21%
Submited claims 2020 21,320
Resolutions favourable to the Claiments 2020 67.03%
Total visits to the Portal for Banking Customers 2021 6,422,285
Written / telephone inquiries 2021 6,741 / 42,207

*Provisional data as at September 30th, 2021

Reclamaciones presentadas en 2021. Datos provisionales a 30 de septiembre.

Versión gráfica de las estadísticas

Claims by province of incidence. Provisional data as at September 30th, 2021

Claims by province of incidence. Provisional data as at September 30th, 2021
PROVINCE	NUMBER OF SUBMITTED CLAIMS
A CORUÑA	817
ÁLAVA	109
ALBACETE	209
ALICANTE	953
ALMERÍA	235
ASTURIAS	580
ÁVILA	63
BADAJOZ	337
BARCELONA	2107
BURGOS	241
CÁCERES	200
CÁDIZ	590
CANTABRIA	264
CASTELLÓN	180
CEUTA	15
CIUDAD REAL	216
CÓRDOBA	374
CUENCA	73
GIRONA	170
GRANADA	434
GUADALAJARA	177
GUIPUZCOA	185
HUELVA	262
HUESCA	76
ILLES BALEARS	594
JAÉN	246
LA RIOJA	161
LAS PALMAS	695
LEÓN	210
LUGO	140
LLEIDA	80
MADRID	6979
MÁLAGA	984
MELILLA	30
MURCIA	736
NAVARRA	235
OURENSE	154
PALENCIA	55
PONTEVEDRA	547
SALAMANCA	160
SANTA CRUZ DE TENERIFE	518
SEGOVIA	76
SEVILLA	1681
SORIA	42
TARRAGONA	249
TERUEL	50
TOLEDO	349
VALENCIA	1388
VALLADOLID	392
VIZCAYA	526
ZAMORA	52
ZARAGOZA	489
EXTRANJERO	34

Claims topics. Provisional data as at September 30th, 2021

Claims topics. Provicional data as at September 30th, 2021
CATEGORIES	% Submitted Claims
MORTGAGES	35,67
CARDS	28,04
ACCOUNTS AND DEPOSITS	16,09
PERSONAL LOANS	5,42
OTHER ORGANIZATIONS	3,32
INHERITANCES	3,30
TRANSFERS	2,74
OTHER CLAIMS	1,90
COVID-19	1,17
OTHER PAYMENT SERVICES	0,74
CASH AND CHEQUES	0,73
SMEs	0,58
GUARANTEES	0,28

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