Statistics of the Banco de España citizen service

Submitted claims 2021* 9,108
Resolutions favourable to the Claimants 2021* 60.85%
Submited claims 2020 21,320
Resolutions favourable to the Claiments 2020 67.03%
Total visits to the Portal for Banking Customers as at 31 March, 2021 1,966,945
Written / telephone inquiries as at 31 March, 2021 1,838 / 10,417

*Provisional data as at March 31st, 2021

Reclamaciones presentadas en 2021. Datos provisionales a 31 de marzo.

Versión gráfica de las estadísticas

Claims by province of incidence. Provisional data as at March 31st, 2021

Claims by province of incidence. Provisional data as at March 31st, 2021
PROVINCE	NUMBER OF SUBMITTED CLAIMS
A CORUÑA	323
ÁLAVA	36
ALBACETE	75
ALICANTE	327
ALMERÍA	87
ASTURIAS	173
ÁVILA	20
BADAJOZ	108
BARCELONA	723
BURGOS	70
CÁCERES	63
CÁDIZ	243
CANTABRIA	97
CASTELLÓN	67
CEUTA	8
CIUDAD REAL	69
CÓRDOBA	125
CUENCA	21
GIRONA	50
GRANADA	136
GUADALAJARA	69
GUIPUZCOA	50
HUELVA	89
HUESCA	20
ILLES BALEARS	265
JAÉN	107
LA RIOJA	46
LAS PALMAS	263
LEÓN	83
LUGO	62
LLEIDA	23
MADRID	2103
MÁLAGA	363
MELILLA	8
MURCIA	272
NAVARRA	73
OURENSE	61
PALENCIA	22
PONTEVEDRA	222
SALAMANCA	57
SANTA CRUZ DE TENERIFE	189
SEGOVIA	23
SEVILLA	545
SORIA	17
TARRAGONA	94
TERUEL	21
TOLEDO	118
VALENCIA	521
VALLADOLID	131
VIZCAYA	149
ZAMORA	22
ZARAGOZA	188
EXTRANJERO	11

Claims topics. Provisional data as at March 31st, 2021

Claims topics. Provicional data as at March 31st, 2021
CATEGORIES	% Submitted Claims
MORTGAGES	37,85
CARDS	23,69
ACCOUNTS AND DEPOSITS	15,4
PERSONAL LOANS	7,21
OTHER ORGANIZATIONS	3,73
TRANSFERS	3,03
INHERITANCES	2,96
OTHER CLAIMS	2,28
COVID-19	1,17
OTHER PAYMENT SERVICES	1,00
CASH AND CHEQUES	0,89
SMEs	0,51
GUARANTEES	0,26

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