Statistics of the Banco de España citizen service

Submitted claims 2021* 18,753
Resolutions favourable to the Claimants 2021* 63.16%
Submited claims 2020 21,320
Resolutions favourable to the Claiments 2020 67.03%
Total visits to the Portal for Banking Customers as at 30 June, 2021 3,338,956
Written / telephone inquiries as at 30 June, 2021 3,560 / 22,189

*Provisional data as at June 30th, 2021

Reclamaciones presentadas en 2021. Datos provisionales a 30 de junio.

Versión gráfica de las estadísticas

Claims by province of incidence. Provisional data as at June 30th, 2021

Claims by province of incidence. Provisional data as at June 30th, 2021
PROVINCE	NUMBER OF SUBMITTED CLAIMS
A CORUÑA	618
ÁLAVA	70
ALBACETE	150
ALICANTE	677
ALMERÍA	168
ASTURIAS	402
ÁVILA	43
BADAJOZ	250
BARCELONA	1461
BURGOS	153
CÁCERES	129
CÁDIZ	434
CANTABRIA	176
CASTELLÓN	121
CEUTA	13
CIUDAD REAL	135
CÓRDOBA	258
CUENCA	50
GIRONA	112
GRANADA	294
GUADALAJARA	122
GUIPUZCOA	128
HUELVA	177
HUESCA	45
ILLES BALEARS	454
JAÉN	190
LA RIOJA	117
LAS PALMAS	504
LEÓN	141
LUGO	111
LLEIDA	50
MADRID	4654
MÁLAGA	716
MELILLA	23
MURCIA	531
NAVARRA	172
OURENSE	117
PALENCIA	43
PONTEVEDRA	402
SALAMANCA	121
SANTA CRUZ DE TENERIFE	368
SEGOVIA	59
SEVILLA	1224
SORIA	38
TARRAGONA	174
TERUEL	39
TOLEDO	243
VALENCIA	997
VALLADOLID	304
VIZCAYA	369
ZAMORA	37
ZARAGOZA	343
EXTRANJERO	26

Claims topics. Provisional data as at March 30th, 2021

Claims topics. Provicional data as at March 30th, 2021
CATEGORIES	% Submitted Claims
MORTGAGES	37,66
CARDS	26,03
ACCOUNTS AND DEPOSITS	16,13
PERSONAL LOANS	5,77
OTHER ORGANIZATIONS	2,99
TRANSFERS	2,88
INHERITANCES	2,82
OTHER CLAIMS	1,97
COVID-19	1,13
OTHER PAYMENT SERVICES	0,97
CASH AND CHEQUES	0,75
SMEs	0,6
GUARANTEES	0,32

Did you find this information useful?