Statistics of the Banco de España citizen service

  • Total visits to the Portal for Banking Customers 2021 6,422,285
  • Written / telephone inquiries 2021 6,748 / 42,207

 *Final data as at December 31st, 2021

Reclamaciones presentadas en 2021. Datos definitivos a 31 de diciembre de 2021.

Claims by province of incidence. Final data as at December 31st, 2021
PROVINCENUMBER OF SUBMITTED CLAIMS
A CORUÑA1042
ÁLAVA132
ALBACETE262
ALICANTE1205
ALMERÍA308
ASTURIAS743
ÁVILA91
BADAJOZ435
BARCELONA2774
BURGOS305
CÁCERES260
CÁDIZ761
CANTABRIA341
CASTELLÓN238
CEUTA21
CIUDAD REAL284
CÓRDOBA463
CUENCA99
GIRONA243
GRANADA546
GUADALAJARA224
GUIPUZCOA249
HUELVA330
HUESCA88
ILLES BALEARS724
JAÉN329
LA RIOJA204
LAS PALMAS939
LEÓN267
LUGO171
LLEIDA115
MADRID8966
MÁLAGA1232
MELILLA41
MURCIA947
NAVARRA300
OURENSE184
PALENCIA74
PONTEVEDRA698
SALAMANCA211
SANTA CRUZ DE TENERIFE671
SEGOVIA96
SEVILLA2131
SORIA51
TARRAGONA333
TERUEL63
TOLEDO444
VALENCIA1773
VALLADOLID512
VIZCAYA676
ZAMORA59
ZARAGOZA632
EXTRANJERO43
Claims by province of incidence. Final data as at December 31st, 2021
Claims topics. Final data as at December 31st, 2021
CATEGORIES % Submitted Claims
MORTGAGES33,4
CARDS29,5
ACCOUNTS AND DEPOSITS17,2
PERSONAL LOANS5,6
TRANSFERS3,9
INHERITANCES3,3
OTHER ORGANIZATIONS2,9
CASH AND CHEQUES0,8
OTHER PAYMENT SERVICES 0,7
SMEs0,7
GUARANTEES0,5
OTHER CLAIMS1,6
Claims topics. Final data as at December 31st, 2021
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