Institutions' Conduct Department Statistics

Submitted claims 2020* 9,171
Resolutions favourable to the Claimants 2020* 66.17%
Submited claims 2019 14,638
Resolutions favourable to the Claiments 2019 71.57%
Total visits to the Portal for Banking Customers 2020 2,709,753
Advertising Requirements 2020 84

*Provisional data as of June 30th, 2020

Reclamaciones presentadas en 2020. Datos provisionales a 30 de junio de 2020

Versión gráfica de las estadísticas

Claims by provinces. Provisional data as of June 30th, 2020

Claims by provinces. Provisional data as of June 30th, 2020
PROVINCE	NUMBER OF SUBMITTED CLAIMS
A CORUÑA	266
ÁLAVA	34
ALBACETE	55
ALICANTE	346
ALMERÍA	103
ASTURIAS	242
ÁVILA	28
BADAJOZ	119
BARCELONA	731
BURGOS	46
CÁCERES	72
CÁDIZ	259
CANTABRIA	79
CASTELLÓN	96
CEUTA	6
CIUDAD REAL	80
CÓRDOBA	152
CUENCA	30
GIRONA	59
GRANADA	178
GUADALAJARA	62
GUIPUZCOA	75
HUELVA	110
HUESCA	23
ILLES BALEARS	204
JAÉN	120
LA RIOJA	48
LAS PALMAS	202
LEÓN	85
LUGO	44
LLEIDA	42
MADRID	1968
MÁLAGA	340
MELILLA	7
MURCIA	316
NAVARRA	79
OURENSE	49
PALENCIA	31
PONTEVEDRA	167
SALAMANCA	66
SANTA CRUZ DE TENERIFE	200
SEGOVIA	24
SEVILLA	574
SORIA	7
TARRAGONA	91
TERUEL	27
TOLEDO	159
VALENCIA	572
VALLADOLID	142
VIZCAYA	182
ZAMORA	17
ZARAGOZA	157

Claims topics. Provisional data as of June 30th, 2020

Claims topics. Provisional data as of June 30th, 2020
CATEGORIES	% Submitted Claims
MORTGAGES	26,53
CARDS	24,09
ACCOUNTS AND DEPOSITS	23,68
OTHER CLAIMS	8,20
PERSONAL LOANS	5,96
TRANSFERS	4,18
GUARANTEES	2,29
OTHER PAYMENT SERVICES	1,83
CASH AND CHEQUES	1,75
SMEs	1,50

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