Statistics of the Banco de España citizen service

  • Total visits to the Portal for Banking Customers 2021 6,422,285
  • Written / telephone inquiries 2021 6,748 / 42,207

 *Final data as at December 31st, 2021

Reclamaciones presentadas en 2022. Datos definitivos a 31 de diciembre de 2022.

Claims by province of incidence. Final data as at December 31st, 2021
PROVINCENUMBER OF SUBMITTED CLAIMS
A CORUÑA833
ÁLAVA116
ALBACETE267
ALICANTE1.255
ALMERÍA302
ASTURIAS814
ÁVILA135
BADAJOZ488
BARCELONA3.402
BURGOS255
CÁCERES302
CÁDIZ748
CANTABRIA442
CASTELLÓN288
CEUTA29
CIUDAD REAL364
CÓRDOBA443
CUENCA96
GIRONA292
GRANADA610
GUADALAJARA206
GUIPUZCOA224
HUELVA435
HUESCA90
ILLES BALEARS679
JAÉN370
LA RIOJA208
LAS PALMAS928
LEÓN287
LUGO142
LLEIDA128
MADRID8.151
MÁLAGA1.058
MELILLA22
MURCIA1.037
NAVARRA275
OURENSE155
PALENCIA92
PONTEVEDRA606
SALAMANCA171
SANTA CRUZ DE TENERIFE631
SEGOVIA117
SEVILLA1.698
SORIA23
TARRAGONA379
TERUEL48
TOLEDO488
VALENCIA2.014
VALLADOLID501
VIZCAYA636
ZAMORA79
ZARAGOZA627
EXTRANJERO160
Claims by province of incidence. Final data as at December 31st, 2021
Claims topics. Final data as at December 31st, 2021
CATEGORIES % Submitted Claims
MORTGAGES18,1
CARDS37,4
ACCOUNTS AND DEPOSITS22,0
PERSONAL LOANS3,3
TRANSFERS6,3
INHERITANCES3,6
OTHER ORGANIZATIONS3,2
CASH AND CHEQUES0,7
OTHER PAYMENT SERVICES 0,7
SMEs0,7
GUARANTEES0,4
OTHER CLAIMS1,8
Claims topics. Final data as at December 31st, 2021
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