Statistics of the Banco de España citizen service

  • Total visits to the Portal for Banking Customers 2020 5,490,379
  • Written / telephone inquiries as at 31 December 2020 6,262 / 40,623

 *Provisional data as at December 31st, 2020

Reclamaciones presentadas en 2020. Datos provisionales a 31 de diciembre de 2020

Claims by provinces. Provisional data as at December 31st, 2020
PROVINCENUMBER OF SUBMITTED CLAIMS
A CORUÑA651
ÁLAVA66
ALBACETE139
ALICANTE803
ALMERÍA220
ASTURIAS533
ÁVILA57
BADAJOZ285
BARCELONA1748
BURGOS137
CÁCERES170
CÁDIZ586
CANTABRIA189
CASTELLÓN189
CEUTA11
CIUDAD REAL184
CÓRDOBA304
CUENCA58
GIRONA152
GRANADA405
GUADALAJARA134
GUIPUZCOA145
HUELVA247
HUESCA54
ILLES BALEARS529
JAÉN228
LA RIOJA129
LAS PALMAS497
LEÓN192
LUGO89
LLEIDA86
MADRID4749
MÁLAGA767
MELILLA13
MURCIA674
NAVARRA158
OURENSE103
PALENCIA63
PONTEVEDRA464
SALAMANCA134
SANTA CRUZ DE TENERIFE553
SEGOVIA65
SEVILLA1334
SORIA20
TARRAGONA211
TERUEL59
TOLEDO230
VALENCIA904
VALLADOLID224
VIZCAYA282
ZAMORA36
ZARAGOZA274
Claims by provinces. Provisional data as at December 31st, 2020
Claims topics. Provisional data as at December 31st, 2020
CATEGORIES % Submitted Claims
MORTGAGES27,82
CARDS26,02
ACCOUNTS AND DEPOSITS22,82
OTHER CLAIMS7,99
PERSONAL LOANS6,67
TRANSFERS3,53
OTHER PAYMENT SERVICES 1,50
CASH AND CHEQUES1,38
SMEs1,19
GUARANTEES1,09
Claims topics. Provisional data as at December 31st, 2020
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