Institutions' Conduct Department Statistics

  • Total visits to the Portal for Banking Customers 2020 2,709,753
  • Advertising Requirements 2020 84

 *Provisional data as of June 30th, 2020

Reclamaciones presentadas en 2020. Datos provisionales a 30 de junio de 2020

Claims by provinces. Provisional data as of June 30th, 2020
PROVINCENUMBER OF SUBMITTED CLAIMS
A CORUÑA266
ÁLAVA34
ALBACETE55
ALICANTE346
ALMERÍA103
ASTURIAS242
ÁVILA28
BADAJOZ119
BARCELONA731
BURGOS46
CÁCERES72
CÁDIZ259
CANTABRIA79
CASTELLÓN96
CEUTA6
CIUDAD REAL80
CÓRDOBA152
CUENCA30
GIRONA59
GRANADA178
GUADALAJARA62
GUIPUZCOA75
HUELVA110
HUESCA23
ILLES BALEARS204
JAÉN120
LA RIOJA48
LAS PALMAS202
LEÓN85
LUGO44
LLEIDA42
MADRID1968
MÁLAGA340
MELILLA7
MURCIA316
NAVARRA79
OURENSE49
PALENCIA31
PONTEVEDRA167
SALAMANCA66
SANTA CRUZ DE TENERIFE200
SEGOVIA24
SEVILLA574
SORIA7
TARRAGONA91
TERUEL27
TOLEDO159
VALENCIA572
VALLADOLID142
VIZCAYA182
ZAMORA17
ZARAGOZA157
Claims by provinces. Provisional data as of June 30th, 2020
Claims topics. Provisional data as of June 30th, 2020
CATEGORIES % Submitted Claims
MORTGAGES26,53
CARDS24,09
ACCOUNTS AND DEPOSITS23,68
OTHER CLAIMS8,20
PERSONAL LOANS5,96
TRANSFERS4,18
GUARANTEES2,29
OTHER PAYMENT SERVICES 1,83
CASH AND CHEQUES1,75
SMEs1,50
Claims topics. Provisional data as of June 30th, 2020
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