Statistics of the Banco de España citizen service

  • Submitted claims 2020* 14,543
  • Resolutions favourable to the Claimants 2020* 66.36%
  • Submited claims 2019 14,638
  • Resolutions favourable to the Claiments 2019 71.57%
  • Total visits to the Portal for Banking Customers 2020 4,091,706
  • Written / telephone inquiries as at 30 September 2020 4,558 / 30,978

 *Provisional data as of September 30th, 2020

Reclamaciones presentadas en 2020. Datos provisionales a 30 de septiembre de 2020

Claims by provinces. Provisional data as of September 30th, 2020

Claims by provinces. Provisional data as of September 30th, 2020
PROVINCENUMBER OF SUBMITTED CLAIMS
A CORUÑA461
ÁLAVA51
ALBACETE92
ALICANTE583
ALMERÍA159
ASTURIAS357
ÁVILA44
BADAJOZ196
BARCELONA1181
BURGOS86
CÁCERES116
CÁDIZ414
CANTABRIA120
CASTELLÓN136
CEUTA8
CIUDAD REAL128
CÓRDOBA215
CUENCA41
GIRONA100
GRANADA278
GUADALAJARA87
GUIPUZCOA109
HUELVA184
HUESCA39
ILLES BALEARS339
JAÉN171
LA RIOJA79
LAS PALMAS337
LEÓN127
LUGO68
LLEIDA62
MADRID3082
MÁLAGA528
MELILLA8
MURCIA487
NAVARRA115
OURENSE75
PALENCIA45
PONTEVEDRA299
SALAMANCA100
SANTA CRUZ DE TENERIFE315
SEGOVIA42
SEVILLA921
SORIA14
TARRAGONA148
TERUEL46
TOLEDO230
VALENCIA904
VALLADOLID224
VIZCAYA282
ZAMORA36
ZARAGOZA274
Claims by provinces. Provisional data as of September 30th, 2020

Claims topics. Provisional data as of June 30th, 2020

Claims topics. Provisional data as of June 30th, 2020
CATEGORIES % Submitted Claims
MORTGAGES26,93
CARDS24,44
ACCOUNTS AND DEPOSITS23,88
OTHER CLAIMS7,93
PERSONAL LOANS6,37
TRANSFERS4,06
GUARANTEES1,91
OTHER PAYMENT SERVICES 1,58
CASH AND CHEQUES1,56
SMEs1,33
Claims topics. Provisional data as of June 30th, 2020
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