Statistics of the Banco de España citizen service

Submitted claims 2021* 34,330
Resolutions favourable to the Claimants 2021* 69.79%
Submited claims 2020 21,320
Resolutions favourable to the Claiments 2020 67.03%
Total visits to the Portal for Banking Customers 2021 6,422,285
Written / telephone inquiries 2021 6,748 / 42,207

*Final data as at December 31st, 2021

Reclamaciones presentadas en 2021. Datos definitivos a 31 de diciembre de 2021.

Versión gráfica de las estadísticas

Claims by province of incidence. Final data as at December 31st, 2021

Claims by province of incidence. Final data as at December 31st, 2021
PROVINCE	NUMBER OF SUBMITTED CLAIMS
A CORUÑA	1042
ÁLAVA	132
ALBACETE	262
ALICANTE	1205
ALMERÍA	308
ASTURIAS	743
ÁVILA	91
BADAJOZ	435
BARCELONA	2774
BURGOS	305
CÁCERES	260
CÁDIZ	761
CANTABRIA	341
CASTELLÓN	238
CEUTA	21
CIUDAD REAL	284
CÓRDOBA	463
CUENCA	99
GIRONA	243
GRANADA	546
GUADALAJARA	224
GUIPUZCOA	249
HUELVA	330
HUESCA	88
ILLES BALEARS	724
JAÉN	329
LA RIOJA	204
LAS PALMAS	939
LEÓN	267
LUGO	171
LLEIDA	115
MADRID	8966
MÁLAGA	1232
MELILLA	41
MURCIA	947
NAVARRA	300
OURENSE	184
PALENCIA	74
PONTEVEDRA	698
SALAMANCA	211
SANTA CRUZ DE TENERIFE	671
SEGOVIA	96
SEVILLA	2131
SORIA	51
TARRAGONA	333
TERUEL	63
TOLEDO	444
VALENCIA	1773
VALLADOLID	512
VIZCAYA	676
ZAMORA	59
ZARAGOZA	632
EXTRANJERO	43

Claims topics. Final data as at December 31st, 2021

Claims topics. Final data as at December 31st, 2021
CATEGORIES	% Submitted Claims
MORTGAGES	33,4
CARDS	29,5
ACCOUNTS AND DEPOSITS	17,2
PERSONAL LOANS	5,6
TRANSFERS	3,9
INHERITANCES	3,3
OTHER ORGANIZATIONS	2,9
CASH AND CHEQUES	0,8
OTHER PAYMENT SERVICES	0,7
SMEs	0,7
GUARANTEES	0,5
OTHER CLAIMS	1,6

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