Statistics of the Banco de España citizen service

  • Total visits to the Portal for Banking Customers 2021 6,422,285
  • Written / telephone inquiries 2021 6,741 / 42,207

 *Provisional data as at September 30th, 2021

Reclamaciones presentadas en 2021. Datos provisionales a 30 de septiembre.

Claims by province of incidence. Provisional data as at September 30th, 2021
PROVINCENUMBER OF SUBMITTED CLAIMS
A CORUÑA817
ÁLAVA109
ALBACETE209
ALICANTE953
ALMERÍA235
ASTURIAS580
ÁVILA63
BADAJOZ337
BARCELONA2107
BURGOS241
CÁCERES200
CÁDIZ590
CANTABRIA264
CASTELLÓN180
CEUTA15
CIUDAD REAL216
CÓRDOBA374
CUENCA73
GIRONA170
GRANADA434
GUADALAJARA177
GUIPUZCOA185
HUELVA262
HUESCA76
ILLES BALEARS594
JAÉN246
LA RIOJA161
LAS PALMAS695
LEÓN210
LUGO140
LLEIDA80
MADRID6979
MÁLAGA984
MELILLA30
MURCIA736
NAVARRA235
OURENSE154
PALENCIA55
PONTEVEDRA547
SALAMANCA160
SANTA CRUZ DE TENERIFE518
SEGOVIA76
SEVILLA1681
SORIA42
TARRAGONA249
TERUEL50
TOLEDO349
VALENCIA1388
VALLADOLID392
VIZCAYA526
ZAMORA52
ZARAGOZA489
EXTRANJERO34
Claims by province of incidence. Provisional data as at September 30th, 2021
Claims topics. Provicional data as at September 30th, 2021
CATEGORIES % Submitted Claims
MORTGAGES35,67
CARDS28,04
ACCOUNTS AND DEPOSITS16,09
PERSONAL LOANS5,42
OTHER ORGANIZATIONS3,32
INHERITANCES3,30
TRANSFERS2,74
OTHER CLAIMS1,90
COVID-191,17
OTHER PAYMENT SERVICES 0,74
CASH AND CHEQUES0,73
SMEs0,58
GUARANTEES0,28
Claims topics. Provisional data as at September 30th, 2021
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