Change to terms and conditions
Banks may alter the terms and conditions of unlimited-duration accounts at any time, provided that the customer is given at least two months’ notice, so that they can choose to close the account if they do not agree to the changes.
The bank can apply changes to the terms and conditions immediately if they are in the customer’s favour.
If they are not, the bank must inform customers of the contractual changes individually at least two months before the new terms and conditions come into effect.
The bank can only assume tacit agreement with the changes if there is no objection within a certain period if:
- this is stated in the terms and conditions of the account,
- customers have been informed of their right to close the account immediately without charge if they do not agree to the changes.
Find out more in our 2018 Complaints Report (in Spanish) (91 KB)
FREQUENTLY ASKED QUESTIONS
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