Closure by the account holder
Can I close my account?
You can close your account at any time without prior notice.
There is no charge for closing an account if it was opened with indefinite duration or if it has been held for more than six months in the case of a fixed-duration account.
If the terms and conditions include the payment of periodic account fees and charges, you will have to pay the proportional part accrued when you close the account. However, the bank will have to reimburse you for the proportional part of any fees paid in advance.
When closing an account, the bank must inform you of any outstanding fees you need to pay, such as the account maintenance fees or transaction charges, to ensure that your account is not overdrawn.
Find out more in our 2017 Complaints Report (in Spanish) (83 KB)
FREQUENTLY ASKED QUESTIONS
What happened to ‘aportaciones de fondos’ (fund contributions)?Read answerabout
What happened to ‘aportaciones de fondos’ (fund contributions)?
Can I withdraw cash at a branch other than where my account is held?Read answerabout
Can I withdraw cash at a branch other than where my account is held?