Closure by the bank
This is when the bank decides to close an account.
The bank may only close your account if it was opened with an indefinite duration and this option was stated in the terms and conditions.
You must be given at least two months’ notice of the account closure.
Once the account has been closed, the bank must repay any outstanding balance and the customer must hand in any payment instruments associated with the account, such as cheque books or bank cards.
find out more in our 2017 Complaints Report (in Spanish) (79 KB)
FREQUENTLY ASKED QUESTIONS
What happened to ‘aportaciones de fondos’ (fund contributions)?Read answerabout
What happened to ‘aportaciones de fondos’ (fund contributions)?
Can I withdraw cash at a branch other than where my account is held?Read answerabout
Can I withdraw cash at a branch other than where my account is held?